Online Bill Pay
We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third-party automated payment service that allows you to pay your bill online.
- What is the service fee?
Nexbillpay charges a small service fee to cover payment handling and all processing charges. A service fee will be calculated and disclosed prior to finishing your payment.
- Does the Jessamine County Water District 1 keep any part of the service fee?
Jessamine County Water District 1 does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of the Jessamine County Water District 1.
IMPORTANT: Jessamine County Water District 1 is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.
SYSTEM MAINTENANCE NOTICE
Dear Customer,
We want to make you aware that Saturday, February 26th at 6:00am CST, Nexbillpay will be undergoing scheduled maintenance for an extended period of time. We will be using this time to add more capacity to our infrastructure, speed up our overall service, maximize security, and increase stability of the platform.
During this maintenance window, the Nexbillpay site will be inaccessible. All operations around the platform, including payment processing, triggering of events, delivery of scheduled emails, and processing of uploads will resume immediately after the maintenance window. Pay by phone with Jessamine County Water District No. 1 will be available during this time.
FAQ
I'm unable to make a payment online. / I'm receiving an error message.
RESPONSE: If customer is paying on desktop/laptop here are two simple steps to address their concern:
We appreciate your patience and understanding. As always, if you have questions or issues, please contact us at (800) 639-2435 or email support@nexbillpay.com.
Sincerely, Nexbillpay Team